FAQs
General Questions
Q: What is Cocoa Glow Collections?
A: Cocoa Glow Collections is a luxury skincare brand specializing in fragranced body butters, scrubs, and oils. Our products are designed to nourish your skin while delivering a touch of elegance to your self-care routine.
Q: Are your products handmade?
A: Yes, every product is carefully handcrafted in small batches to ensure the highest quality and attention to detail.
Q: Are your products natural and safe for sensitive skin?
A: We use high-quality, natural ingredients in our formulations. While our products are generally suitable for sensitive skin, we recommend conducting a patch test before full use, especially if you have specific sensitivities or allergies.
Shipping & Orders
Q: Where do you ship?
A: We currently ship within the United States and are working on expanding internationally.
Q: How long will it take to receive my order?
A: Orders are processed within [processing time, e.g., 2-3 business days] and typically delivered within [delivery time, e.g., 5-7 business days]. You’ll receive tracking information once your order ships.
Q: What is your return policy?
A: Due to the nature of our products, we cannot accept returns. However, if there is an issue with your order, please reach out to us within [timeframe, e.g., 7 days] of delivery, and we’ll make it right.
Product Questions
Q: How should I store my body butters and oils?
A: To maintain their quality, store your products in a cool, dry place away from direct sunlight.
Q: Do your products contain parabens, sulfates, or harsh chemicals?
A: No, all our products are free from parabens, sulfates, and harsh chemicals.
Q: Can I customize the fragrance of my products?
A: At this time, we do not offer customization. However, we have a variety of luxurious fragrances to choose from, ensuring something for everyone.
Q: Are your products vegan and cruelty-free?
A: Yes! All Cocoa Glow Collections products are 100% vegan and cruelty-free.
Special Offers & Discounts
Q: Do you offer discounts or promotions?
A: Yes, we frequently share special promotions and discounts with our email subscribers and social media followers. Be sure to sign up for our newsletter and follow us to stay updated!
Q: Do you have a rewards program?
A: At this time, we do not; however, we will offer a loyalty program where you can earn points for every purchase and redeem them for discounts on future orders, in the near future.
Contact & Support
Q: How can I contact customer support?
A: You can reach out to us at info@cocoaglowcollections.com or contact form on our website. We’ll get back to you within 24-48 hours.
Q: Can I collaborate with Cocoa Glow Collections?
A: We’re always open to collaborations with like-minded individuals and businesses! Feel free to contact us at info@cocoaglowcollections.com with your ideas.
Product-Specific FAQs
Q: What are the main ingredients in your body butters?
A: Our body butters are crafted with nourishing ingredients like shea butter, cocoa butter, and natural oils to deeply hydrate and soften your skin.
Q: How do I use the body scrub for the best results?
A: Apply the scrub to damp skin, gently massaging in circular motions to exfoliate and rejuvenate your skin. Rinse off with warm water and follow up with our body butter for ultimate hydration.
Q: Are your products safe to use during pregnancy?
A: Most of our products are formulated with natural ingredients and are safe for use during pregnancy. However, we recommend consulting with your healthcare provider, especially regarding products with essential oils.
Q: Can your oils be used on the face and body?
A: Yes! Our oils are versatile and safe for both face and body application, leaving your skin feeling moisturized and radiant.
Q: Do your products leave a greasy residue?
A: No, our products are designed to absorb quickly into your skin, leaving it soft and smooth without feeling greasy.
Q: How long does one product last?
A: Depending on usage, most products last 4-6 weeks. A little goes a long way with our rich and concentrated formulas.
Q: Can I layer multiple products?
A: Absolutely! Start with the scrub to exfoliate, follow with the body butter for deep hydration, and finish with the oil for an added glow and luxurious fragrance.
Brand-Related FAQs
Q: What makes Cocoa Glow Collections different from other skincare brands?
A: We focus on transforming skin into art, radiance into power, and every moment into luxury. Our handcrafted products combine high-quality, natural ingredients with sophisticated fragrances to provide a truly indulgent self-care experience.
Q: Are your products sustainable?
A: Yes! We’re committed to using eco-friendly packaging and sustainably sourced ingredients wherever possible.
Q: Do you test on animals?
A: Never! Cocoa Glow Collections is 100% cruelty-free.
Q: Are your products suitable for all skin types?
A: Yes, our products are formulated to cater to a variety of skin types. If you have specific sensitivities, we recommend checking the ingredient list and performing a patch test.
Q: Where are your products made?
A: All our products are lovingly handcrafted in Atlanta, GA.
Q: How do I stay updated on new product launches?
A: Follow us on social media and sign up for our newsletter to be the first to know about new products, exclusive offers, and more!
Q: Do you offer gift sets or customization for special occasions?
A: Yes! We offer beautifully curated gift sets and can customize products for special occasions. Contact us for more details.
Q: Can I collaborate with Cocoa Glow Collections as a brand ambassador?
A: We’d love to hear from you! Email us at info@cocoaglowcollections.com to discuss collaboration opportunities.